Conference Keynotes
& Breakout Sessions

Kids Are Talking!
Communicating and Listening Skills to Keep Your Customers -- and Yourself -- Smiling
Conference Version

• Suitable for a Keynote or Breakout Session for a general audience, particularly for a mixed audience including Managers, Cooks, and other Employees
• Session Length: 45-90 minutes
• Also available as a full- or partial-day Employee Training Session

Session Description:

In this session, we'll all do a collaborative walk-through of an actual research project that our company undertook to boost participation at an underperforming high school.  We'll examine the situation at the school before the project, and show how we used surveys, focus groups, and observation to find out what kids wanted.  With all of this information in hand, we'll challenge the group to devise a set of strategies based on what the kids told us.  Then, we'll describe how we actually used what we had learned from listening to the kids to make positive changes that drove participation up dramatically.  Finally, we'll examine how closely your group's suggestions matched the set of strategies we put in place.

Throughout this process, we'll be challenging attendees to examine their assumptions about their customers, and encouraging them to harness the power of positive listening to increase both customer satisfaction and their own satisfaction with their jobs.